Last Updated: October 27, 2023

At Cheap BikeMaster Store, we stand behind the quality of our motorcycle parts and accessories. We know that getting the right gear is crucial for your ride, and we want to ensure you’re completely satisfied with your purchase. If something isn’t right, we’re here to help make it easy to return or exchange items.

Return & Exchange Timeframe

You may return or exchange most items within 15 days of receiving your order. Please note that all returns and exchanges require prior authorization from our customer service team.

Condition of Items

To be eligible for return or exchange, items must be:

  • In original, unused condition
  • In the original packaging with all tags and labels attached
  • Accompanied by the original receipt or proof of purchase

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or exchanged:

  • Foot Controls (due to installation and wear concerns)
  • Handlebars & Controls (once installed, they cannot be resold as new)
  • Opened electrical components or parts that have been installed
  • Items that have been used, modified, or damaged after delivery

Return Process

  1. Contact Us: Email our support team at [email protected] within 15 days of receiving your order. Include your order number and reason for return.
  2. Get Authorization: We’ll provide you with a Return Authorization Number (RAN) and instructions for returning your item.
  3. Ship Item Back: Package the item securely in its original packaging and include all documentation. Ship to the address provided with your RAN clearly marked on the outside of the package.
  4. Inspection: Once received, our team will inspect the item within 3-5 business days.
  5. Resolution: Upon approval, we’ll process your refund or exchange according to your preference.

Refund Timing and Method

Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect your return. Please note:

  • Credit card refunds: 7-10 business days to process (depending on your card issuer)
  • PayPal refunds: 3-5 business days to process
  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility unless the return is due to our error

Exchanges

For exchanges, we’ll ship the replacement item once we receive and process your return. Standard shipping fees apply for the new item shipment.

Return Shipping Address

All returns must be sent to:

Cheap BikeMaster Store
Returns Department
1650 Commerce Boulevard
Omaha, NE 68132
USA

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Cheap BikeMaster Support Team,

I would like to request a return/exchange for my recent purchase.

Order Number: [Your Order Number]

Product Name: [Product Name]

Reason for Return: [Please describe why you’re returning the item]

Preferred Resolution: [Refund / Exchange for (specific product)]

Please send me the Return Authorization Number and instructions for completing this process.

Thank you,

[Your Full Name] [Your Email Address] [Your Phone Number]

Note: International returns may be subject to customs fees or import taxes, which are the responsibility of the customer. We recommend using a trackable shipping service for all returns.

Questions?

Our team of motorcycle enthusiasts is here to help! Contact us at:

Email: [email protected]

Address: 1650 Commerce Boulevard, Omaha, US 68132

Ride safe, and thank you for choosing Cheap BikeMaster Store for your motorcycle needs!