Welcome to Cheap BikeMaster Store’s FAQ section! We’re here to help answer your questions about our products, shipping, returns, and more. As motorcycle enthusiasts ourselves, we understand the importance of getting the right parts at the right time.
Products & Orders
What types of products do you offer?
We specialize in high-quality motorcycle parts and accessories including handlebars, foot controls, BikeMaster tools, and components from top brands. Whether you’re maintaining, repairing, or customizing your ride, we’ve got you covered.
How do I know if a part will fit my motorcycle?
Our product descriptions include compatibility information. If you’re unsure, feel free to email us at [email protected] with your motorcycle’s make, model, and year, and we’ll help you find the right parts.
Do you offer technical support for installation?
While we don’t provide hands-on technical support, our team of enthusiasts can offer general guidance for many products. For complex installations, we recommend consulting a professional mechanic.
Shipping & Delivery
Where do you ship from and how long does delivery take?
We ship from our warehouse in Omaha, US. Orders are processed within 1-2 business days. Standard shipping (via DHL/FedEx) takes 10-15 days after shipping. Free shipping (via EMS on orders over $50) takes 15-25 days after shipping.
Do you ship internationally?
Yes! We ship worldwide except to Asia and some remote regions due to logistical constraints. Contact us at [email protected] if you’re unsure about your location.
How much does shipping cost?
Standard shipping is $12.95 via DHL or FedEx. We offer free shipping via EMS on all orders over $50.
Can I track my order?
Yes! Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package’s journey to your doorstep.
Returns & Refunds
What is your return policy?
We offer easy returns within 15 days of receipt. Items must be in original condition with all packaging. Please contact us at [email protected] to initiate a return.
What if I receive a damaged or incorrect item?
We’re sorry if this happened! Please contact us immediately at [email protected] with your order number and details about the issue. We’ll make it right with a replacement or refund.
How long do refunds take to process?
Once we receive your returned item, refunds are processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information. We never store your complete payment details on our servers.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders faster and saves your information for future purchases.
Company Information
Where are you located?
We’re based at 1650 Commerce Boulevard, Omaha, US 68132. While we don’t have a physical storefront open to the public, you’re welcome to contact us with any questions!
How can I contact customer service?
Our team of motorcycle enthusiasts is ready to help! Email us at [email protected], and we’ll typically respond within 24 hours.
Still have questions? We’re here to help! Reach out to our team of riding enthusiasts at [email protected] for personalized assistance.